Effective Date: [Insert Date]
Website: https://pranavi.co/
At Pranavi, we are committed to delivering your favourite 92.5 Silver Jewellery safely and on time.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, sales, or high-order volumes, dispatch may take slightly longer.
2. Shipping Time
Estimated delivery time after dispatch:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed during checkout before payment.
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier Partner Details
via Email, SMS, or WhatsApp (where applicable).
5. Delivery Address
Please ensure that your shipping address and contact number are accurate.
Pranavi will not be responsible for delays or failed deliveries caused by incorrect address or phone number provided by the customer.
6. Delivery Attempts
Courier partners generally attempt delivery 2–3 times.
If delivery fails due to customer unavailability or incorrect information, the parcel may be returned to us. Re-shipping charges may apply.
7. Damaged or Tampered Packages
If your package appears:
- Damaged
- Opened
- Tampered
Please do not accept the parcel.
Contact us immediately with photographs at:
Email: support@pranavi.co
8. Unboxing Video Requirement
To claim any issue related to:
- Missing Item
- Wrong Product
- Damaged Product
A continuous, unedited parcel opening video recorded from the moment the sealed package is opened is mandatory.
Claims without a valid unboxing video cannot be verified and may not be accepted.
9. Delayed Deliveries
While we strive for timely deliveries, Pranavi is not responsible for delays caused by:
- Courier companies
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Strikes
- Incorrect delivery details
10. International Shipping
Currently, Pranavi ships only within India.
International shipping may be introduced in the future.
11. Contact Us
For shipping-related assistance:
Pranavi